FAQs

While LemFi Credit operates similarly to a traditional credit card by allowing you to make purchases via a virtual card, there are two key differences:

• No Interest-Free Period : LemFi Credit does not offer an interest-free period like traditional credit cards. Interest is charged on all transactions starting from the date of the spend.
• Automatic Instalments : Each transaction is automatically split into twelve equal monthly instalments. Your minimum monthly payment will include the total of these instalments for all purchases made within the statement period.

Fintern Ltd is the credit provider for LemFi Credit. While LemFi is an Introducer Appointed Representative (IAR) and not a lender, Fintern Ltd handles all regulated activities and provides the credit facility. LemFi acts solely as an introducer and is not regulated to offer credit directly.

UK residents aged 18 or above with a UK bank account that supports Open Banking are eligible to apply for LemFi Credit. If you’re unsure about your eligibility, you can easily check it through the LemFi app without any impact on your credit file.

Yes! absolutely, as long as you have a UK bank account that supports open banking you are eligible to apply for LemFi Credit.

Yes, you can! We understand that everyone has to start somewhere, That’s why we consider additional factors alongside your credit history when assessing your application.

It’s easy! Simply log in to your LemFi app and tap on the credit icon to start your eligibility check. If you don’t see the credit icon yet, don’t worry – we are rolling out LemFi Credit in phases, and it will soon be available to you.

No, checking your eligibility for LemFi Credit won’t affect your credit score. We perform a soft credit check during the assessment process, which has no impact on your credit file.

Yes, you need to be a registered LemFi user to access LemFi Credit. If you’re not registered yet, simply download the app and sign up—it’s quick and easy.

It’s quick and simple! Provide your personal details and link your key bank accounts via Open Banking. This should include the main account where you receive your income. If you have multiple sources of income coming into different accounts, make sure you link all of them. Additionally, ensure you also link the accounts that reflect your regular expenses. The more complete your financial information, the better your chances of receiving the best possible offer.

If you have a bank account with one of the following banks and are registered for their mobile banking services, it’s likely that Open Banking is enabled:

• Bank of Scotland
• Barclays
• Coutts
• First Direct
• HSBC
• Halifax
• Lloyds
• NATWEST
• Monzo
• Nationwide
• Revolut
• Royal Bank of Scotland
• Barclays
• Santander
• TSB
• Ulster Bank
• Virgin Money

If in doubt, check with your bank to confirm Open Banking is active on your account.

If you’re not eligible despite connecting your primary bank account through Open Banking, it doesn’t mean you’ll never be! Focus on improving your financial management and building a positive financial history, and try applying again in 3 months.

Yes, customers who consistently stick to their repayment schedule and manage their account well will be offered higher credit limits as they become eligible.

Auto Pay is a feature that automatically collects your monthly credit repayments from your designated bank account on a repayment date that is set by you. It offers a convenient way to stay on top of your payments without having to remember due dates.
No, Auto pay is not mandatory however we strongly recommend you set up Auto pay. It ensures timely repayments avoiding missed payments, and supports building a strong credit history.

You can choose a specific repayment date during the credit account opening process. For example, you might set your repayment date to the 1st of each month.Every month, Auto Pay will collect the amount due on your chosen repayment date. If your repayment date falls on a weekend or bank holiday, it may shift by one or two days.
We recommend selecting a date close to when you typically receive your income to ensure sufficient funds are available.

Your statement will be sent to your registered email address 5 days before your repayment date. It will include the amount due, a list of transactions made during the statement period, and any interest incurred.

Your minimum due amount is calculated based on the transactions you make and their corresponding installment payments. Any transactions made during the statement period are converted into twelve equal monthly instalments, and these instalments, along with the applicable interest, form your minimum due.
If you don’t make any new transactions during a particular month, your minimum due will only include installment payments from your previous spending. However, if you have transactions from both the current and previous months, your minimum due will combine instalments from both periods.
Keep in mind that the statement period usually closes fourteen days before your repayment date. Transactions made after the statement closes will only be included in the next payment due.

You can easily reach out to our support team by navigating to the Support tab in the app. From there, you can contact us directly for assistance with your credit account.

If you’d like to repay your entire balance at once, simply navigate to the credit homepage in your app. Under the Upcoming Payments section, select the Pay Now option. From there, you can choose to pay the due amount, the full balance, or any amount you prefer. Paying off your balance early can help you save on interest.

If your Auto Pay is approaching and you don’t have sufficient funds in your bank account, consider transferring money to your account as soon as possible to cover the repayment. If you’re unable to do so, please reach out to us through the app for further assistance and to explore possible solutions. You can also make a manual bank payment to your LemFi Credit account. You can get the details of the bank account to send the payment to from the Repayment Account Details section in More on your LemFi Credit home page.

If there aren’t enough funds in your bank account on the repayment date, we’ll attempt to collect the payment again. If the payment remains unsuccessful, we’ll contact you to provide assistance, or you can reach out to us for support.
We also send reminders before your due date to help you stay on track. Please note that missed payments may be reported to credit bureaus, which could negatively impact your credit score. To avoid this, ensure funds are available in your account or contact us if you’re facing difficulties.

However, if the payment remains unpaid, it may be reported to the credit bureaus, which will impact your credit score and could affect your ability to access credit in the future.
To avoid this, please contact us as soon as possible so we can discuss options and provide the support you need.

You can use LemFi Credit at most retailers that accept Visa and support Apple Pay or Google Pay. Additionally, you can use your virtual card details to make purchases at most e-commerce merchants that accept Visa credit card payments. However, some types of transactions may be restricted. For specific details on these restrictions, please refer to the Cards Terms sent to your email.

Yes, you can! You’re welcome to use your LemFi virtual card for subscription services like Netflix, Spotify, and others. However, keep in mind that each transaction will automatically be divided into instalments with interest. To reduce your interest payments, you can always pay off the balance early or in full.

Yes, your LemFi virtual card can be used outside the UK wherever Visa is accepted and Apple Pay or Google Pay works. However, since this is a virtual card, you won’t be able to withdraw cash from an ATM.
While LemFi Credit doesn’t charge a foreign transaction fee, transactions will be settled based on the currency conversion rate determined by Visa.

Yes, you can freeze your card anytime through the LemFi app. This is particularly useful if you suspect your card details have been compromised or if you want to temporarily stop spending. You can also instantly unfreeze your card in the app whenever needed.

No, there’s no limit to the number of transactions you can make, as long as you stay within your credit limit. You’re free to use your credit for multiple purchases, but be sure to monitor your available balance in the app.

No, there are no sneaky fees associated with LemFi Credit. Interest is charged transparently, and the product is designed to be straightforward and free of hidden charges like late fees or over-limit fees.

It's a faster way to pay online. Instead of typing your card number at checkout, you just select your Lemfi card and confirm. That's it.

Yes. All Lemfi Visa cards are enrolled in Click to Pay by default. If you'd prefer not to use it, you can opt out at any time.

Go to Manage Cards in the app and turn off Click to Pay from there.

At any online checkout that shows the Click to Pay icon.

Yes. Your actual card number is never shared with the merchant. It's replaced with a secure token for every transaction.

Contact us through the app or email credit@lemfi.com.