Non-Incentive Churned Users Campaign for European Senders to Senegal

Terms and Conditions for LemFi's Churned Users Campaign – EU to Senegal

These terms and conditions apply to all Participants involved in the Churned Users Campaign.

By participating in the LemFi Churned User Campaign, you agree to the following Terms and Conditions. LemFi may at any time and at its sole discretion, terminate, cancel, suspend, withdraw or modify the campaign or these terms without prior notice. Please refer to the definitions below for clarification as to the meaning of various words and phrases under LemFi Terms and Conditions.

Definitions: (Key Terms)

Program/Promotion: The churned-user winback campaign is open to users who haven't transacted on the LemFi app within the last 60 days or more. This campaign has no monetary incentive — it is a Ramadan goodwill campaign highlighting LemFi's competitive rates, transparent pricing, and reliable transfers to Senegal.

Promotion Period: The campaign begins March 13, 2026, and ends on March 22, 2026, at 11:59 PM CET.

Participant: The campaign is open to existing LemFi customers who haven't transacted within the last 60 days or more.

Valid LemFi Account: Participants must reside in the EU, have a fully verified LemFi account, and comply with all of LemFi's standard terms of service.

1. LemFi Campaign Period

You may participate in this campaign between March 13, 2026, and March 22, 2026, until LemFi terminates, withdraws, suspends, or modifies it.

2. Eligibility to Participate

• This campaign is open to all LemFi users aged 18 years and above.
• Participants must reside in the EU, have a fully verified LemFi account and comply with all LemFi's standard terms of service.

The following individuals are not eligible to participate:

• Employees, contractors, and affiliates of LemFi.
• LemFi brand ambassadors, influencers, and any individuals running paid promotional campaigns on behalf of LemFi.

This campaign is not open to all LemFi customers. Only those who receive official communication are eligible.

3. Campaign Offer

• This is a no-incentive goodwill campaign.
• LemFi wishes its customers Ramadan Mubarak and invites inactive users to rediscover the LemFi platform.
• LemFi offers competitive exchange rates, transparent pricing with no hidden fees, and reliable transfers to Senegal.

4. How to Participate

• Download or open the LemFi app.
• Send money from the EU to Senegal between March 13, 2026, and March 22, 2026.
• Enjoy LemFi's competitive rates and transparent pricing on your transfer.

5. Restrictions

This campaign carries no cashback, prize, or monetary reward. LemFi's standard transaction terms and applicable fees apply to all transfers made during the campaign period.

6. General Conditions

LemFi reserves the right to limit, cancel, delay, or revoke any campaign benefit if LemFi determines, in its sole discretion, that a Participant has violated these Terms or the LemFi User Agreement or has acted in a fraudulent or abusive manner, or if LemFi restricts or closes their Valid Account pursuant to the LemFi User Agreement.

7. LIMITATION OF LIABILITY

7.1. TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTIONS, IN NO EVENT SHALL LEMFI BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES ARISING FROM YOUR PARTICIPATION IN THE CAMPAIGN, INCLUDING BUT NOT LIMITED TO SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE AND/OR CONSEQUENTIAL DAMAGES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LEMFI'S MAXIMUM AGGREGATE LIABILITY TO PARTICIPANT AND ANY THIRD PARTY UNDER ANY AND ALL CIRCUMSTANCES SHALL BE THE THEN-CURRENT VALUE OF ANY BENEFIT RECEIVED BY THE PARTICIPANT UNDER THE CAMPAIGN.

8. OTHER TERMS AND CONDITIONS

8.1. We reserve the right to amend or terminate the inactive users campaign at any time without notice. Resolution of all questions or disputes regarding eligibility for the campaign or your compliance with the terms and conditions of this campaign shall be subject to our reasonable interpretation.

8.2. If a Participant breaches the User Agreement or is in violation of any law, statute or governmental regulation, we will have the right to suspend or terminate the account under the User Agreement.

8.3. Any questions or complaints regarding the campaign can be addressed to our Customer Service Team: support@lemfi.com

9. GOVERNING LAW

Europe Customers – This campaign is subject to the laws of the European Union to which the user and LemFi shall submit in respect of any claims or disputes.